We exist because our customers appreciate our high-quality menu items and a warm family dining experience.

We deliver superior customer experiences through our products and our actions. We are enthusiastic about our pizza, serving the highest quality at the best price in a comfortable dining setting. The superior quality and consistency of the food, our comfortable dining atmosphere, and exceptional customer service is paramount. We exist because our customers’ experiences meet or exceed their expectations and we can count on them to return. Our best was good for today and tomorrow we will try to do better.

We believe integrity is at the core of who we are.

It establishes the trust that is critical to the relationships we have. We are committed to doing the right thing and to following sound business practices in dealing with our customers, suppliers, franchise owners and competitors. Our competitors are not enemies; they are challengers who drive us to improve. We are good corporate citizens and share our success with the community to make the world in which we live and work better than it was yesterday.

We demonstrate respect for others.

We embrace diversity and personal development. It is what we believe in. It is smart business. We are motivated, not by ego but by commitment. Our word is our contract. We keep our commitments to each other, our customers, and our franchisees. We trust one another and respectfully communicate directly and candidly. Any other way is unfair and not an efficient use of time. We exercise constructive dissent, and then rally around the agreed-upon action with our full support. Any one of us can deliver an idea to anyone else and that idea will receive respectful consideration. Ideas live and die on their merits.

We strive for performance excellence and accountability.

We know teamwork enables us to serve our franchisees and customers better and faster. We make it easy for franchisees to do business with us by listening, anticipating, and responding to their needs. We know our products and our processes and can explain them. We focus on fundamental execution. We are accountable and we follow through with a sense of urgency. We know that having the highest ethical standards is a competitive advantage.

We believe in a personal relationship with our franchisees and our customers.

Bureaucracy is an enemy. We desire to stay “small” and keep bureaucracy out. Being “small” allows us more agility to pivot – to make changes as needed. We see crisis and change as opportunities, not threats. Change energizes us. We work hard and take personal responsibility for getting things done.

Integrity, Respect, Performance Excellence, Accountability, and Personal Relationships work together to successfully deliver what our customers want, and our franchisees need. This drives Ben’s Brick Oven Pizza.